I'm having some issues with the above company (pedparts.co.uk) with regards to refunding a faulty exhaust. The thing was 10mm out in every direction absolutely awfully made (not the trader's fault). Under their refund policy, I've had to pay to get it sent back so I'm doubly out of pocket, and ended up cycling which was very painful! I sent pictures via email but that wasn't enough. It's been two weeks since they recieved the exhaust and they still wont confirm that they have even looked at it. Just terse emails pointing me to their refund policy which they think allows them 30 days to ignore the issue - while they still have my money. If they would let me know what was going on it might help, but they refuse. I'm really losing my patience and the long drive is stopping me from going down there to knock on their door (which I might end up doing out of principle). Has anyone actually managed to get a refund from them? are they the cowboys I think they are? I honestly haven't come across a company with worse customer service skills with regard to refunds. Any responses positive or negative greatly appreciated!