disgruntled pm tunning customers

Discussion in 'General Chat' started by MiNoR cOnFuSiOn, Dec 19, 2008.

  1. MiNoR cOnFuSiOn

    MiNoR cOnFuSiOn Administrator Staff Member

    Messages:
    14,276
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    et2 monster
    any unhappy trades, bad experience or photographic proof of poor production to be added here please.. open topic.. try and geek the chit chat down if you can, just experiences and facts, no opinions please.
     
  2. Kieran

    Kieran Active Member

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    st
  3. m1ck_t

    m1ck_t Moderator Staff Member

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    alot of shit
    a bore kit i ordered took over 2 weeks to be delivered

    thought that was pretty bad considering it takes 4 days max for a order form a german site to be on my doorstep

    still got copy of receipt and the delivery note too
     
  4. bEN

    bEN Active Member

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    1,133
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    Ducati 848
    I ordered some Bushes for my old runner, they took my 50 or so quid, that was about 2 years ago, hope i get a knock at the door soon.
     
  5. jj180

    jj180 Active Member

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    2,250
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    Mrt 183/Vespa 300
    once brought a brand new pm 59 OBVIOUSLY and OVIOUSLY was made wrong. basically the part that the end can bolts onto the pipe was not welded in the correct position, so when trying to put the nut onto the end can it hit the bracket, rang them and rather than im very sorry etc i gOT WAS

    ALLO MATE and you jsut have to shave a bit of the bracket away mate so that the nut shall fit, oh yeahill just fiddle with the double strap that supposidly stops the end can snapping off.
     
  6. numanoid1704

    numanoid1704 New Member

    Messages:
    1,081
    pm

    i bought a secondhand pm55 (only six months old) it had already been repaired once,within a week it had cracked by the endcan mounting.this was expertly repaired(shiny) ten days later it snapped on the downpipe.I for one will never touch a pm product again.
     
  7. jj180

    jj180 Active Member

    Messages:
    2,250
    Rides:
    Mrt 183/Vespa 300
    pm 55 repeatidly snapped that i had luckily i didnt use it sold it. countless mates pm 59s snapped where it rubbs near the doughnut on a runner. including the 59 that had the shagged end can mount, and the list goes on there a joke. i get spoken to by police more politely than pm.
     
  8. billy #86

    billy #86 New Member

    Messages:
    1,066
    Rides:
    Runner 172
    i ordered one of there x tech 70 kits which i later found out was another renamed product, took over a week to arrive. then fitted it as usual(ive fitted many bore kits and all worked perfectly) ran it slowly for a few days then overheated twice and worped the head, re fitted it with the skimmed head then a day later it siezed.

    and pm's customer service is terrible, you get better service from a back street garage
     
  9. RY4N172

    RY4N172 New Member

    Messages:
    3,235
    i rang them up tried to get a few springs from them for a pm59 ? he was on the phone chatting bare waffles to me about he couldnt sell them me even tho connor(wolfey) bought some a few weeks before but ( more like pm couldnt be ass'd for the sale as it was only a few springs) and then then i put the phone down couldn't be ass;d with them.

    also a mate of mine his pm snapped not long after he got it poor workman ship ftl!
     
  10. WOLFFY

    WOLFFY New Member

    Messages:
    4,135
    Rides:
    Runner 172
    I ordered a pipe off PM's website for my Katana. They had a picture up of a Polini For Race II pipe, it said Polini "power pipe" in the description. They sent me a Polini "Funky" and said it was the "upgrade" as it had the carbon end can. When clearly it is not the upgrade of the For Race II. Talk about deception or what??

    Also cracked pics of my PM55

    Edit: Their customer service is terrible. I honestly would not recommend them to any one now.

    [​IMG]

    [​IMG]
     
  11. DYS VTR

    DYS VTR New Member

    Messages:
    1,757
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    skanky cRaKwhoR3s
    hmmm back in 2001-2003 somtime then i rember a certain sprinter beat theres down santapod and they didnt like that one bit.......but thas another story

    ordered polini sport-came with half the gasgets missing
    ordered polini springs- 2 sets instead of 4! still waiting for them to come LOL
    my mate orded a decent pipe. went round there and he had some shit pm pipe (71 or summet) and when he rang up and complaind they said "soryy cant change it now as youve placed it on the bike! poor kid...... PM WONT make it through this credit crunch, more and more "scooterists" are leavin the auto scene and dont have ANY money let alone anything to give to them robbing wankers
     
  12. seanwhite06

    seanwhite06 New Member

    Messages:
    358
    Rides:
    runner 172, zx6r
    pipes are shit, snapped to many times to count,

    customer service is shit, especially down the phone.

    still owe me half an order as it was supposedly out of stock but coming in tomorrow so would get sent then...... and we all know tomorrow never comes. :(
     
  13. CU*TSPEED

    CU*TSPEED New Member

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    394
    thats bad that is :(
     
  14. numanoid1704

    numanoid1704 New Member

    Messages:
    1,081
    pm

    wolfys pics of breakages are in exactly the same places mine broke.does this not suggest a fault with either the manufacturing process or the materials used? or both?
     
  15. nibbles

    nibbles Active Member

    Messages:
    2,169
    ordered crank and bearing for runner 125 liquid cooled crank arrived a week late and bearings were out of stock (surely they should not accept the order or update there site fastest eniugh so u no its not in stock )wich they wouldnt admit after ringing them 5 times till 3 weeks later. i then waited a further 3 months for a refund after numerouse phone calls asking for a refund
     
  16. neosman

    neosman Member

    Messages:
    525
    Ordered some plastic covers for my transmission case, didn't tell me they were out of stock at the time, emailed them asking where they were, got back to me about a month later saying they were out of stock, then they arrived about 2 months later.
    Not the end of the world, but would have got them off ebay if i knew they were out of stock.
     
  17. bEN

    bEN Active Member

    Messages:
    1,133
    Rides:
    Ducati 848
    Just to back up what i already posted.

    i never delete my emails so was easy to find.



    Code Name Quantity Price/Ea. Total
    -------------------------------------------------------------------------------------------
    02-PM999 RUN/DRAG125/172/180 GILERA/DRAG/PIVOT BUSH KIT 1 £40.00 £40.00
    Shipping: C1ST - UK 1st Class post up to 0.5kg/£30 value: £3.67
    Sales Tax: £7.00
    -------------------------------------------------------------------------------------------
    Total: £50.67






    I'm still fucking waiting.

    As i'm still mad, i made this fucker, and it'll get passed around too.

    [​IMG]
    if the date is wrong then your site is wrong. fuck you.
    everyone feel free to make your own.
     
  18. RY4N172

    RY4N172 New Member

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    3,235
    :w00t: :w00t: :w00t: :w00t:
     
  19. Jamie

    Jamie Active Member

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    5,370
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    xt660x, 200sx s14a
    LEGEND HAHAHAHAHA
     
  20. capri dave

    capri dave Active Member

    Messages:
    5,076
    I phoned up pm tuning 18 months ago to order a polini cast iron sport 70 kit,

    some guy with a northern accent answers the phone, he sounds as if im disturbing him (a bit snappy, and disinterested)

    I tell him that i would like to order above mentioned kit for a Runner 50cc,
    But having heard about pm tunings reputation, I ask if the kit is actually in stock ;)

    "I expect so" was pm tunings reply :w00t:

    Now excuse me for phoning you up and disturbing you buddy....

    so i reply "you expect so" and the guy snaps back "yes its in stock" :w00t:

    I ordered it and it came pretty swiftly, but I promised my self to never order anything from PM again....

    And like a lot of people on forums ive spent about £1000+ on scooter bits since....just not with PM

    PM you have a lot to learn on customer service and treating customers with respect.... ;)
     

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